Welcome to Halfa & Khoos! These Terms & Conditions govern your use of our website and the purchase of products from our ecommerce platform. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before making any purchases.
Refund Policy
We strive to ensure that our customers are satisfied with their purchases from Halfa & Khoos. If you are not completely satisfied with your purchase, you may request a return within 1 day of the delivery date.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refunds will be processed using the original payment method used for the purchase.
Shipping costs are non-refundable, and customers are responsible for return shipping fees, except in cases where the item received is damaged or defective.
Exchange Policy
We understand that sometimes products may need to be exchanged for various reasons, such as size or color preferences. If you wish to exchange an item, please contact us within 1 day of the delivery date.
Items eligible for exchange must be unused, in their original packaging, and in resalable condition. Exchanges are subject to product availability.
Customers are responsible for return shipping costs and any price difference between the exchanged items, except in cases where the item received is damaged or defective.
Shipping & Return Fees
Shipping fees and return shipping fees apply to orders with returns and/or exchanges when the ordered items are not damaged or defective.
Free shipping is available for orders above 6,000 EGP in Cairo & Giza only.
Fragile Items
Returns or exchanges are not accepted for pottery, mirrors, or other fragile items when shipped through courier services.
We are committed to delivering high-quality products and use intensive packaging procedures to help ensure that our products are delivered safely to your doorstep.
Returns and/or exchanges are subject to our return and exchange policy after the order has been received and full payment has been completed.
Packages cannot be opened before payment. However, returns and exchanges are allowed after receiving the order, subject to the applicable return and exchange policy.
Refund Processing
Refunds for eligible orders paid through digital payment methods only will be processed using the same payment method within 5 working days after we receive and approve the returned items.
Custom-Made Orders
Custom-made orders are non-refundable. However, if there is an issue with a custom-made product, it may be returned for repair or correction.
Further Support Inquiries
For further support inquiries or assistance, please contact us via WhatsApp at +20 114 125 8395.
Our customer support team will be happy to assist you with any questions or concerns you may have regarding your purchases, shipping, returns, exchanges, or any other inquiries.